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RESPONSIBLE GAMBLING

For some people gambling can change from being an entertaining and pleasurable activity and become a problem.

National Responsible Gambling Programme Website


Useful tools to help you stay in control of your gambling

My Activity

Keep track of your activity

Deposit Limits

Limit the amount you can deposit per day or month

Reality Checks

Set up notifications to help you manage your time

Time Out

Give yourself a break from gambling

Self Exclusion

Stay in control of your gambling





Winners Know When to Stop

At Playbet, we are committed to providing an enjoyable gaming experience while recognizing that gambling can pose risks for some individuals. To ensure our customers can engage in safe and manageable play, we fully support responsible gaming and have several measures in place to promote player protection.

Responsible Gaming

Gambling involves risk—it can be addictive and harmful. By gambling on this website, you acknowledge that there is a risk of financial loss.

         ·        No persons under the age of 18 years are permitted to gamble.

         ·        The South African Responsible Gambling Foundation offers a toll-free counselling line: 0800 006 008.

Self-Exclusion / Account Deactivation Policy

At Playbet, we prioritize responsible gaming and offer tools to help customers manage their gambling habits. Our self-exclusion policy allows customers to voluntarily exclude themselves from our services temporarily or permanently.

1. Request for Self-Exclusion

A request for exclusion can be obtained from the Mpumalanga Economic Regulator, or users can click here to download the self-exclusion form.

Completed forms should be returned to compliance@playbet.co.za

2. Non-Compliance with Self-Exclusion

2.1 It is the responsibility of the customer who has requested self-exclusion to adhere to the terms of the exclusion.

2.2 If a self-excluded customer attempts to participate in gambling, they may be denied access, and in certain circumstances, a charge of trespassing may apply.

3. Self-Exclusion Sessions

The National Responsible Gambling Programme (NRGP) offers free self-exclusion sessions. To register, contact:

         ·        Helpline: 0800 006 008

         ·        Email: helpline@sargf.org.za

4. Additional Internal Self-Exclusion / Account Deactivation Options

Customers can request temporary suspension from Playbet’s services at any time by emailing our support team at: support@playbet.co.za

         ·        Your account will only be considered for deactivation  / reactivation upon your request and successful identity verification.

         ·        Please allow up to 72 hours for a response and for the requested action (deactivation / reactivation) to be processed.

         ·        Playbet reserves the right to deny account reactivation at its sole discretion.

       5. Self-exclusion / Account Deactivation Indemnity

       By requesting self-exclusion / account deactivation from Playbet's services, you ("the Customer") hereby indemnify and hold harmless Playbet, its directors, officers, employees, and affiliates ("the Indemnified Parties") from any claims, demands, actions, damages, losses, costs, and expenses (including reasonable legal fees) that may arise from your use of our services:

  •         Up until you have provided identity verification and your account has been successfully closed; and
  •         Up until your account is reactivated, should you request reactivation.

       You acknowledge and agree that you assume full responsibility for any consequences resulting from your use of Playbet's services during these periods. You agree to reimburse the Indemnified Parties for any costs, losses, or liabilities incurred, and to defend and hold harmless the Indemnified Parties against any claims, demands, or actions that may arise.

       By requesting self-exclusion / account deactivation, you confirm that you understand and accept these terms and release Playbet from any liability or responsibility for your actions during the specified periods.

We are committed to promoting responsible gaming practices and encourage all customers to gamble responsibly. Winners Know When to Stop.

Limits

Customers can contact Playbet to set daily or monthly deposit limits to help you manage your deposit habits

Customers can easily access a full history of transactions, withdrawals and deposits. A customer’s balance is always available through the ‘Statements’ section.

Problem Gambling

  • If you are concerned that gambling may have taken your (or someone else’s) life then the following questions may help you find out:
  • Do you stay away from work, college or school to gamble?
  • Do you gamble to escape from a boring or unhappy life?
  • When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
  • Do you gamble until your last penny is gone, even the fare home or the cost of a cup of tea?
  • Have you ever lied to cover up the amount of money or time you have spent gambling?
  • Have others ever criticized your gambling?
  • Have you lost interest in your family, friends or hobbies?
  • After losing, do you feel you must try and win back your losses as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Do you feel depressed or even suicidal because of your gambling?
  • The more you answer ‘yes’ to these questions, the more likely you are to have a serious gambling problem. To speak to someone about this contact The South African National

    Responsible Gambling Programme confidential Helpline on 0800 006 008 or visit their website at www.responsiblegambling .co.za for further information.

    Keeping Control

    Whilst the majority of people do gamble within their means, for some gambling can become a problem. It may help you to keep control to remember the following.

  • Gambling should be entertaining and not seen as a way of making money.
  • Avoid chasing losses.
  • Only gamble what you can afford to lose.
  • Keep track of the time and amount you spend gambling
  • If you want to have a break from gambling you can use our self exclude option.
  • If you need to talk about your gambling problem then contact The SA National Responsible Gambling Programme.

    The South African National Responsible Gambling Programme is a registered charity that provides confidential telephone support and counseling to anyone who is affected by problem gambling and can be contacted on 0800 006 008 or by visiting their website at www.responsiblegambling.co.za